Privacy Policy

Baltic Wharf Ltd

This Privacy Policy explains how Baltic Wharf Ltd collects, uses and protects your personal information when you use our website, contact us, make an enquiry or use our services.

Baltic Wharf Ltd is committed to protecting your privacy and handling your personal information responsibly, securely and in line with UK data protection law.

Who We Are

Baltic Wharf Ltd
Baltic Wharf Boatyard
St Peter’s Quay
Totnes
Devon
TQ9 5EW

Telephone: 01803 867922
Email: enquiries@balticwharf.co.uk

For the purpose of data protection law, Baltic Wharf Ltd is the data controller for the personal information we collect and process.

What Information We Collect

We may collect personal information when you:

  • Contact us through our website
  • Complete an enquiry form
  • Email or telephone us
  • Ask about boat storage, self storage, services or facilities
  • Become a customer
  • Visit our website

The information we collect may include:

  • Your name
  • Your address
  • Your postcode
  • Your email address
  • Your telephone or mobile number
  • Details about your boat, including boat name, boat type, keel type, length, beam, draft, displacement, mast type, engine type, fuel type and whether gas is on board
  • Details about the storage or services you are interested in
  • Any further information you choose to provide in an enquiry form or message
  • Website usage information, such as pages visited and how you interact with our website

We only collect information that is relevant to your enquiry, booking, customer relationship or use of our website.

How We Use Your Information

We may use your personal information to:

  • Respond to your enquiry
  • Provide quotes, availability and information about our services
  • Manage boat storage, self storage or other service arrangements
  • Contact you about your enquiry, booking or account
  • Keep accurate customer records
  • Process invoices and payments
  • Improve our website and customer service
  • Meet legal, insurance, accounting and regulatory requirements
  • Protect the security of our site, staff, customers and business

We will not sell your personal information to third parties.

Our Lawful Basis for Using Your Information

We only use your personal information when we have a lawful reason to do so. This may include:

Contract

We may use your information when it is necessary to provide services to you, respond to a service request, manage storage arrangements, issue invoices or carry out work you have asked us to do.

Legitimate Interests

We may use your information where it is necessary for the running of our business, such as responding to enquiries, managing customer relationships, keeping business records, improving our website and protecting our site and services.

Legal Obligation

We may use and keep certain information where we are required to do so by law, for example for accounting, tax, insurance or regulatory purposes.

Consent

Where we rely on your consent, for example for certain types of marketing communication or non-essential cookies, you can withdraw your consent at any time.

Enquiry Forms

When you complete an enquiry form on our website, the information you provide is sent to us so that we can respond to your request.

This may include your contact details, boat details, storage requirements and any other information you choose to include. We use this information only for the purpose of dealing with your enquiry and providing relevant information about our services.

Email and Telephone Communication

If you contact us by email or telephone, we may keep a record of your enquiry and our response. This helps us manage your request, provide customer service and keep accurate business records.

Sharing Your Information

We may share your personal information with trusted third parties where necessary for the running of our business. This may include:

  • Website hosting providers
  • IT and email service providers
  • Payment processors or banking providers
  • Accountants or professional advisers
  • Insurance providers
  • Legal or regulatory authorities, where required

We only share information where it is necessary and appropriate. We expect any third parties who process personal information on our behalf to keep it secure and use it only for the agreed purpose.

How Long We Keep Your Information

We will only keep your personal information for as long as necessary.

Enquiry information is usually kept for as long as needed to respond to your enquiry and manage any follow-up communication. Customer records may be kept for longer where needed for service, accounting, legal, tax or insurance purposes.

Where we no longer need your information, we will delete it securely or anonymise it.

Cookies and Website Analytics

Our website may use cookies or similar technologies to help the website function properly, improve user experience and understand how visitors use the site.

Cookies are small files placed on your device when you visit a website. Some cookies are necessary for the website to work. Others may help us understand website performance, such as which pages are visited and how users find the site.

Where required, we will ask for your consent before using non-essential cookies. You can also manage or block cookies through your browser settings.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

This includes using appropriate technical, organisational and administrative measures to keep information secure.

Your Data Protection Rights

Under UK data protection law, you have rights in relation to your personal information. These may include the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict how we use your information
  • Object to the use of your information in certain circumstances
  • Ask for your information to be transferred to another organisation, where applicable
  • Withdraw consent where we are relying on consent to process your information

To exercise your rights, please contact us using the details below.

Contact Us About Your Information

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Baltic Wharf Ltd
Baltic Wharf Boatyard
St Peter’s Quay
Totnes
Devon
TQ9 5EW

Telephone: 01803 867922
Email: enquiries@balticwharf.co.uk

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Website: www.ico.org.uk
Telephone: 0303 123 1113

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

Last updated: June 2026